FREQUENTLY ASKED QUESTIONS

GENERAL

ARE APPOINTMENTS REQUIRED?


A PRIVATE APPOINTMENT ALLOWS US TO TAILOR A UNIQUE EXPERIENCE FOR YOU, AND ENSURES THAT YOU RECEIVE A PROPER FITTING. BOTH OUR UPTOWN ATELIER AND DOWNTOWN SHOWROOM OFFER INDEPENDENT HOURS OF OPPERATION, HOWEVER, WALK-IN APPOINTMENT AVALIABILITY IS LIMITED. IT IS RECOMENDED THAT YOU MAKE AN APPOINTMENT BY CONTACTING US HERE.




ARE THE ITEMS MADE IN YOUR TORONTO ATELIER?


YES. MICHEL'S BESPOKE IS PROUD TO MANAGE AN EXCLUSIVE TEAM OF IN-HOUSE CRAFTSMEN WHO ARE TRADITIONALLY TRAINED IN THE ART OF BESPOKE TAILORING. EVERY GARMENT IS DESIGNED, CUT AND HANDSTITCHED IN OUR IN-HOUSE ATELIER, FROM YOUR DISCERNING MEASUREMENTS. MICHEL'S INVOLEMENT IS CONSITENT THROUGHOUT THE ENTIRE PROCESS, ENSURING THE HIGHESTS LEVELS OF PERFECTION.




WHY BESPOKE?


BESPOKE GARMENTS ARE DESIGNED FROM THE GROUND UP, FROM YOUR DISCERNING TASTE, STYLE AND PHYSIQUE. IT IS MORE THAN JUST TAILORING AN OFF-THE-RACK SUIT, OR MADE-TO-MEASURE. WHEN YOU CHOOSE MICHEL'S BESPOKE, YOU SELECT THE FABRICS, STYLES, AND DETAILS THAT MAKE IT UNIQUELY YOURS. A UNIQUE PATTERN IS CREATED SPECIFICALLY FOR YOU, FROM YOUR MEASUREMENTS. YOUR GARMENTS ARE MADE BY HAND, IN OUR IN-HOUSE TORONTO ATELIER. AT MICHEL'S BESPOKE WE ARE ABLE TO DESIGN AND CREATE ANY STYLE, ACCORDING TO YOUR LIFESTYLE AND PREFERENCES.




HOW MUCH DOES IT COST?


PRICES AVALIABLE UPON REQUEST




HOW LONG DOES IT TAKE?


A BESPOKE SUIT REQUIRES A MINIMUM OF 4 WEEKS TO COMPLETE. THE PROCESS BEGINS WITH YOUR INITIAL CONSULTATION, REQUIRING APPROXIMITELY 30 MINUTES. HERE WE COLLABORATE WITH YOU TO ESTABLISH YOUR LIFESTYLE NEEDS, AND INDIVIDUAL REQUIREMENTS. IN 2 - 3 WEEKS TIME, A SECOND APPOINTMENT IS SCHEDULED TO COMPLETE AND FINE-TUNE THE INTEGRAL STRUCTURE OF YOUR GARMENT, REQUIRING APPROXIMITELY 30 MINUTES. LASTLY, YOUR SUIT IS PRESSED AND READY TO BE WORN. GARMENTS MAY BE PICKED UP FROM EITHER OUR UPTOWN ATELIER, OR DOWNTOWN SHOWROOM. ALTERNITIVELY, YOU MAY ARRANGE TO HAVE IT DELIVERED. RUSH ORERS MAY BE ACCOMMODATED, AND SHOULD BE DISCUSSED AT YOUR INITIAL CONSULTATION. BESPOKE SHIRTS REQUIRE A MINIMUM OF 2 WEEKS TO COMPLETE, AND SOLEY REQUIRE AN INITIAL CONSULTATION. YOUR CUSTOM SHIRT WILL THEN BE COMPLETED AND READY TO BE WORN IN 1 - 2 WEEKS TIME.




WHAT ARE YOUR SHIPPING METHODS AND COSTS?


WE OFFER FREE SHIPPING BY PUROLATOR EXPRESS ON ALL ORDERS OVER $500, BOTH DOMESTICALLY AND INTERNATIONALLY. FOR ORDERS UNDER $500, WE OFFER DIFFERENT SHIPPING OPTIONS DEPENDING ON YOUR LOCATION: FOR ORDERS SHIPPING WITHIN ONTARIO, WE OFFER THE OPTION OF FREE SHIPPING BY CANADA POST, OR FLAT-RATE SHIPPING BY PUROLATOR EXPRESS FOR $10. FOR ORDERS SHIPPING WITHIN CANADA, WE OFFER THE OPTION OF SHIPPING BY CANADA POST FOR $5 OR FLAT-RATE SHIPPING BY PUROLATOR EXPRESS FOR $15. FOR ORDERS SHIPPING WITHIN THE USA, WE OFFER THE FLAT-RATE SHIPPING BY PUROLATOR EXPRESS FOR $20. FOR ORDERS SHIPPING OUTSIDE OF CANADA AND THE USA, WE OFFER THE FLAT-RATE SHIPPING BY PUROLATOR EXPRESS FOR $35. PLEASE CLICK HERE TO SEE OUR FULL SHIPPING POLICY.




WHAT IS YOUR RETURN, REFUND AND EXCHANGE POLICY?


YOU MAY RETURN ACCESSORIES (INCLUDING NECKWEAR AND FACE COVERINGS) FOR REFUND WITHIN THRITY (30) CALENDAR DAYS FROM THE DATE OF PURCHASE. RETURNED PRODUCTS MUST BE IN THEIR ORIGINAL CONDITION, UNUSED, UNWASHED, UNALTERED, AND IN THE SAME CONDITION IN WHICH IT WAS RECEIVED WITH ALL TAGS ATTACHED, IF APPLICABLE. BESPOKE, CUSTOM, AND MADE-TO-MEASURE ITEMS ARE NON-RETURNABLE. HOWEVER, WE WILL DO OUR UTMOST TO ENSURE YOU ARE SATISFIED WITH YOUR PURCHASE. PLEASE CLICK HERE TO SEE OUR FULL RETURNS POLICY.