SHIPPING POLICY

Orders of accessories (including face coverings and neckwear) are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

 

Orders of MICHO and made-to-measure garments are processed within 5 days after receiving your order confirmation email, if your measurements are on file. Otherwise, your order of MICHO and made-to-measure garments will be processed 5 days after your initial consultation / fitting. Such items are displayed on the site to order, as they are made to each customer's individual preferences and measurements, and are not kept in inventory.

Domestic Shipping Rates and Estimates

Within Canada:

We offer complimentary shipping by Purolator Express for all orders over $500.

For orders under $500, we offer two flat rate shipping options: Canada Post ($5), and Purolator Express ($15).

Within Ontario:

We offer complimentary shipping by Purolator Express for all orders over $500.

For orders under $500, we offer the option of complimentary shipping by Canada Post, or flat rate shipping by Purolator Express ($10).

In-store pickup

 

Local pickup is available free of charge at both of our Toronto locations. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 to 5 business days. We will send you an email when your order is ready along with instructions. Please contact us to coordinate and confirm a pickup appointment.

At our uptown atelier, in-store pickup hours are 8:00 AM to 6:00 PM on Monday to Friday and 8:00 AM to 2:00 PM on Saturday. At our downtown showroom, in-store pickup hours are 11:00 AM to 7:00 PM on Monday to Friday and 12:00 PM to 5:00 PM on Saturday. Please have your order confirmation email with you when you come.

International Shipping

We offer complimentary shipping by Purolator Express for all orders over $500.

For orders under $500 within the USA, we offer flat rate shipping for $20.

For orders under $500 outside of the USA, we offer flat rate shipping for $35.

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. MICHEL'S BESPOKE is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

 

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at frontdesk@MICHELSBESPOKE.com with your name and order number, and we will look into it for you.

If you have any further questions, please don't hesitate to contact us at frontdesk@MICHELSBESPOKE.com.

 

RETURNS POLICY

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you store credit or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Non-returnable items include:

  • Bespoke, custom, and made-to-measure clothing

  • Gift cards

To complete your return, we require a receipt or proof of purchase.Please do not send your purchase back to the manufacturer, if the manufacturer is not MICHEL'S BESPOKE.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

  • Any item that is returned more than 30 days after delivery

 

Refunds

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of your options for store credit or product exchange.


If you are approved, then your exchange / store credit will be processed.

Sale items


Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges


We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at frontdesk@michelsbespoke.com and send your item to: 3967 Chesswood Drive, Toronto, ON, M3J 2R8, Canada.

Gifts


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping


To return your product, you should mail your product to: 3967 Chesswood Drive, Toronto, ON, M3J 2R8, Canada.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you have any further questions, please don't hesitate to contact us at frontdesk@MICHELSBESPOKE.com.